By Neo Kolane
Insurance company Metropolitan Lesotho has tapped into the digital world by launching new servicing solution called Tobetsa in Maseru this week.
Tobetsa is a paperless servicing solution that is a phone call away which clients use to make claims.
At a press briefing in Maseru this week, the head of marketing at Metropolitan Motsieloa Nonyane said Tobetsa is a financial innovation that helps in contributing towards public health issue and the issue of financial inclusion.
Nonyane said this comes after COVID-19 pandemic being a health scare as well as a service concern having not lowered.
He said it all started following the emergence of Covid-109 in the 2019-2021 and Metropolitan Lesotho was one of the companies in the forefront which supported a fight against the health scare.
“The insurance company supported hospitals with intensive care unit equipment and supplied personal protective equipment to schools and medical associations so that Basotho do not die in large numbers.
“We did not want to leave the vulnerable people behind. As Metropolitan Lesotho, we wanted to include as many people as possible for Basotho to be backed with finances,” Nonyane added.
With Tobetsa having been introduced since January this year, Nonyane explained that for a very long time, Metropolitan Lesotho did not see it as a product.
“Metropolitan just wanted to contribute towards the public health issue at the present moment, that is why we introduced it for our clients to use before we could make noise about it,” Nonyane said.
Nonyane said Metropolitan Lesotho is excited about investing in digitization and innovation “because it creates more opportunities.”
The client service manager of Metropolitan Lesotho, Maliako Koatja observed that the paperless solution has many advantages, noting that people claim from the comfort of their own homes.
Koatja said there will not be any queries anymore, because any inconveniences.
“Some people find the Metropolitan Lesotho offices close, but they can call the communications hub so that they can be assisted. It does not affect transport costs as people do not have to travel to the company’s offices.
“The world is evolving, and we figured if we are left behind, it would harm us.
“This solution is now available to registered clients with policy investment, and for clients to register they need to fill in boarding form with their identity documents so that they can have access to the system.
“A pin is then generated by the system that is sent to the client and is expected to be kept safe, because whenever during a call to the communications hub, the pin is always required,” Koatja explained.
All claims are paid within 24 hours at Metropolitan Lesotho.
Metropolitan Lesotho clients started using Tobetsa from January this year and since then they have received positive feedback from their clients embracing this innovation and they are content to use it.
